Cancellation on Website by Customer
A customer can cancel an order anytime up to the time the order has been dispatched by calling our customer
service. Once the order has been dispatched from our end, it cannot be cancelled. If we suspect any
fraudulent transaction by any customer or any transaction which defies the terms & conditions of using
the website, we at our sole discretion could cancel such orders with/without providing any notification to
the Customer. We will maintain a negative list of all fraudulent transactions and customers and would deny
access to them or cancel any orders placed by them.
Returns
Given that we are dealing with Ayurvedic products, our company follows a no-return or exchange policy. We
will only allow exchanges or returns if the product is damaged, empty, or has wrong/ missing items at the
time of delivery. Customers must share an unboxing video, a packaging defect video, as well as pictures of
the damaged product or any item in question. For damaged/ wrong/ missing product-related redressals, please
contact our customer service at care@drvaidyas.com or call us at 022-48931761 within 48 hours of the product being delivered. Each of
these orders will be dealt with on an individual and case-by-case basis. Please do not send your purchase
back to the manufacturer and ensure to provide the receipt number for speedy damaged product redressal.
Refunds
If the order has been cancelled, refund will reflect in your bank account within 7-10 days. Please note that
certain banks take longer than this period for amount to reflect in your account. If you are sending back a
damaged product, once your return is received and inspected, we will send you an email to notify you that we
have received your returned item. We will also notify you of the approval or rejection of your refund. If
you are approved, then your refund will be processed, and a credit will automatically be applied to your
credit card or original method of payment, within a certain 7-10 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Next contact your bank. There is
often some processing time before a refund is posted. If you’ve done all of this and you still have not
received your refund yet, please contact us at care@drvaidyas.com or call us at 022-48931761.
Shipping
To return your product, you should mail your product to: Herbolab India Pvt. Ltd., 3rd Floor - A Wing, Marwah
Centre, Krishanlal Marwah Marg, Marol, Andheri East MUMBAI, MAHARASHTRA, 400072
If an item is deemed damaged by our customer service team (after redressal),
Dr. Vaidya’s will pay for the shipping of the product.
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